Information We Collect About You

Spoke Route collects various types of information to provide and improve our cycling services, training programs, and route recommendations. We collect personal information you provide directly, such as when creating an account, subscribing to memberships, or contacting our support team.

This includes your name, email address, phone number, payment information, cycling experience level, fitness goals, and preferences for route types and difficulty levels. We also collectge data automatically through your interactions with our platform, including pages visited, training plans accessed, routes downloaded, and time spent on various sections.

How We Use Your Personal Data

Your personal information enables us to deliver personalized cycling experiences, including customized training plans based on your fitness level, route recommendations suited to your skill level, and gear suggestions appropriate for your cycling goals and local weather conditions.

We use this data to process membership subscriptions, facilitate connections with local cycling services, send relevant updates about new routes and training content, and improve our platform based on user preferences and behavior patterns.

Sharing and Disclosure Practices

Spoke Route does not sell your personal information to third parties. We may share your data with trusted service providers who assist in delivering our services, including payment processors, email service providers, and cloud hosting services. These partners are bound by strict confidentiality agreements and data protection standards.

When you choose to connect with local bike shops, mechanics, or guided ride services through our platform, we share only the necessary information to facilitate these connections, such as your contact details and service preferences.

Data Security Measures

We implement industry-standard security measures to protect your personal information, including encrypted data transmission, secure server infrastructure, regular security audits, and strict access controls for our team members who handle personal data.

While we take comprehensive steps to protect your information, no online platform can guarantee absolute security. We continuously monitor and update our security practices to address emerging threats and maintain the highest standards of data protection.

Cookiege and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and provide personalized content recommendations. These technologies help us understand which routes are most popular, which training plans are most effective, and how users navigate our platform.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit some website functionality, such as remembering your login status or maintaining your personalized dashboard settings.

Third-Party Integrations

Our platform may integrate with third-party services such as mapping providers, weather services, and cycling app platforms to enhance your experience. These integrations may involve sharing certain data elements necessary for functionality, such as location data for route mapping or activity data for training analytics.

We carefully evaluate all third-party partners to ensure they meet our privacy and security standards. Each integration is governed by specific data sharing agreements that limit the use of your information to the intended purpose.

Your Privacy Rights and Controls

You have comprehensive rights regarding your personal data, including the right to access, update, or delete your information at any time. You can modify your account details, adjust privacy settings, manage email preferences, and control data sharing options through your account dashboard.

ese residents and EU citizens have additional rights under applicable privacy laws, including the right to data portability, the right to restrict processing, and the right to object to certain data uses. Contact us to exercise these rights or if you have questions about your data.

Data Retention Policies

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is maintained while your membership is active and for a reasonable period afterward to facilitate potential account reactivation.

Training data, route preferences, andge analytics are retained to improve our services and provide personalized recommendations. You can request deletion of specific data types or your entire account through our privacy settings or by contacting our support team.

International Data Transfers

Spoke Route is based in, and your data is primarily processed within's jurisdiction. However, some of our service providers may be located in other countries, including the United States and European Union, where data protection standards may differ.

When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms to ensure your data receives adequate protection regardless of location.

Children's Privacy Protection

Our services are designed for adults and cyclists aged 16 and older. We do not knowingly collect personal information from children under 16 without parental consent. If you believe a child has provided us with personal information, please contact us immediately so we can remove such information from our systems.

For users between 16 and 18, we recommend parental involvement in account creation and ongoing use of our services, particularly regarding connections with local service providers and participation in guided rides.

Marketing Communications

With your consent, we send marketing emails about new routes, training tips, gear recommendations, and special offers from our partner cycling retailers. These communications are tailored to your cycling interests and membership level to ensure relevance.

You can opt out of marketing communications at any time through the unsubscribe link in emails, your account preferences, or by contacting us directly. Opting out of marketing does not affect essential service communications related to your membership or account.

Platform Analytics and Improvements

We use aggregated, anonymized data to analyze cycling trends, popular routes, training effectiveness, and user engagement patterns. This analysis helps us develop new features, improve existing services, and create content that better serves the cycling community in.

Individual user data is never shared in these analyses. All insights are derived from collectivege patterns and do not identify specific users or their personal cycling activities.

Legal Compliance and Disclosure

We may disclose personal information when required by law, such as in response to court orders, legal processes, or government requests. We may also share information to protect our rights, property, or safety, or that of our users or the public.

In cases of potential legal disclosure, we will notify affected users when legally permitted and will limit disclosure to the minimum information required to comply with legal obligations.

Business Transfers and Changes

In the event of a merger, acquisition, or sale of Spoke Route, your personal information may be transferred to the acquiring organization. We will notify you of any such transfer and ensure that the new entity commits to protecting your data under terms substantially similar to this privacy policy.

You will have the option to delete your account and data before any such transfer if you do not wish your information to be part of the business transition.

Policy Updates and Notifications

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. Significant changes will be communicated through email notifications and prominent website notices at least 30 days before implementation.

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage regular review of our privacy policy to stay informed about how we protect your information.

Contact Information for Privacy Matters

For questions, concerns, or requests related to this privacy policy or your personal data, contact our privacy team at privacy@zobralacorn.com or call +81 3-3948-3006. We are committed to addressing privacy inquiries promptly and thoroughly.

You can also write to us at: 3 Chome-13-1 Toyotamakita, Nerima City, Tokyo 176-0012. Please include "Privacy Inquiry" in your subject line or letter to ensure proper routing to our privacy specialists.